Video Walkthroughs
Expert video guides to help you troubleshoot, repair, and maintain your product with confidence.
Expert In-House Repairs
Skilled technicians delivering efficient diagnostics, repairs, and product support from our dedicated UK workshop. Worldwide shipping available.
Vast Range of Spares
Over 7,000 spare parts stocked in the UK and ready for next day delivery. Over 2,000 spare parts supplied under warranty in 2025.
Online Support
Our digital spare parts platform provides access to detailed technical drawings, making it simple to identify, locate,and order replacement parts
Delivering Trusted Support to Over 1,000,000 Customers Since 2013
In-house
warranty repairs
Our warranty repairs are carried out by our highly skilled in house technicians, ensuring your product is diagnosed and repaired quickly and professionally.
With expert support, quality workmanship, and fast turnaround times, we'll get you back up and running with minimal disruption and complete peace of mind.
Spare part supply for the UK & Ireland
We carry a large stock of genuine spare parts and accessories direct from the manufacturer, at the best possible prices with next day delivery.
The dedicated consumer support helplines are operating 5 days a week, all year round, or you can contact us by email, live chat or raise a ticket.
Working with
retailers
We work with most of the large DIY retailers in the UK and Ireland providing bespoke, manufacturer backed aftersales service & support.
We work with all major brands including Spear & Jackson, Yard Force, Hawksmoor, Sovereign, Ferrex, Workzone, McGregor and many more.
Frequently Asked Questions
Our Troubleshooter is designed to help you quickly identify and resolve common product issues, with easy to follow support videos and expert guidance.
With comprehensive support throughout the lifetime of your product, you can buy with confidence knowing expert help is always available when you need it.
If further assistance is required, our dedicated after sales team is on hand to provide technical support, genuine spare parts and warranty repairs.
I can’t find the answer I am looking for?
Our expert support team is available Monday to Friday, 9:00am to 5:00pm. You can also get help from our AI Assistant 24/7, or raise a support ticket and we'll be happy to look into it for you.
I’ve placed and order, but it hasn’t arrived?
You will receive a tracking email once your order has been dispatched. Follow the link in the email to check your delivery status. If you need help, start a live chat or raise a support ticket.
The product I’ve ordered does not fit what can I do?
For technical support with part compatibility, please contact us via live chat or raise a support ticket. Our team will help identify the correct part and arrange the return of any incorrect items if required.
How quickly will I get my order?
Orders placed before 12:00pm qualify for next day delivery.
Do you offer repairs under warranty?
Yes, our expert team will work with you to troubleshoot any issues and find the best solution.
If a repair is required, we'll arrange collection from your home, carry out the repair, and deliver the product back to you, all free of charge under warranty. Most warranty repairs are completed within 14 working days, giving you a hassle free experience from start to finish.
